Research handbook on the ombudsman / [edited by] Marc Hertogh, Richard Kirkham.

Series: Research handbooks in law and politicsPublisher: Northampton, MA : Edward Elgar Pub., Inc., 2018Description: pages cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781786431240 (hardback : alk. paper)

Subject(s):

Ombudsman - Research - U K

DDC classification:

342.0667 HER

Contents:

Table of contents Contents: Foreword Peter Tyndall 1. The Ombudsman and Administrative Justice: From Promise to Performance Marc Hertogh and Richard Kirkham PART I: FUNDAMENTALS OF THE OMBUDSMAN 2. The History and Evolution of the Ombudsman Model Sabine Carl 3. Ombudsmen and Public Authorities: A Modest Proposal Nick O'Brien 4. The Private Sector Ombudsman Christopher Hodges PART II: THE EVOLUTION OF THE OMBUDSMAN 5. Ombudsmen: 'Hunting Lions' or 'Swatting Flies' Carol Harlow 6. The Politics of the Ombudsman: The Hong Kong Experience Johannes Chan and Vivianne Wong 7. The Ombudsman and the Rule of Law Benny Tai 8. The European Ombudsman and the Court of Justice of the European Union: Competition or Symbiosis in Promoting Transparency? Milan Remac 9. The Rule of Law in the European Union: Standards of the Ombudsman, Judge, and Auditor Alex Brenninkmeijer and Emma van Gelder 10. Ombudspersons in Developing Countries: The Case of Indonesia Adriaan Bedner 11. The Transposition of the Ombudsman Model to the Human Rights Domain: Its Role as a Policy Entrepreneur Carlos Alza Barco 12. Fifty Years of the Ombudsman in Africa Victor Ayeni 13. Ombuds Institutions: Strengthening Gender Equality, Women's Access to Justice and Protection and Promotion of Women's Rights Linda C. Reif PART III: EVALUATION OF THE OMBUDSMAN 14. The Profile of Complainants: How to Overcome the 'Matthew Effect'? Bernard Hubeau 15. How Do Complainants Experience the Ombuds Procedure? Detecting Cultural Patterns of Disputing Behavior - A Comparative Analysis of Users that Complain about Financial Services Naomi Creutzfeldt and Ben Bradford 16. What Do Government Agencies Learn from the Ombudsman? Chris Gill 17. Ombudsmen in Prisons: Reviewing and Reforming Matthew Groves 18. The National Ombudsman and Proper Police Conduct Yvonne van der Vlugt 19. The Use of Own-Initiative Powers by the Ombudsman Laura Diez Bueso 20. Effectiveness and Independence of the Ombudsman's Own Motion Investigations: A Practitioner's Perspective from The Netherlands Maaike de Langen, Emily Govers and Reinier Van Zutphen PART IV: OMBUDSMAN OFFICE AND PROFESSION 21. Administering Access to the Public Ombuds Institution. A Case Study on the Austrian Ombudsman Board Julia Dahlvik and Axel Pohn-Weidinger 22. Ombuds Can, Ombuds Can't, Ombuds Should, Ombuds Shan't: A Call to Improve Evaluation of the Ombudsman Institution Anita Stumckhe 23. The Ombudsman in Australia: Flourishing, Expanding, Diversifying, Innovating John McMillan 24. Ombudsman Values: A Guide to Practice Robert Behrens 25. The 21st Century Ombudsperson: A Guarantor of Democracy Manuel Lezertua 26. What's in a Name: A Discussion Paper on Ombud Terminology Varda Bondy and Margaret Doyle PART V: CONCLUSION 27. An Agenda for Future Ombudsman Research: Towards a General "Ombuds-Science" Marc Hertogh and Richard Kirkham Index

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
BOOKs	National Law School	Reference	342.0667 HER (Browse shelf(Opens below))	Available		36978

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Table of contents

Contents:

Foreword
Peter Tyndall

1. The Ombudsman and Administrative Justice: From Promise to Performance
Marc Hertogh and Richard Kirkham

PART I: FUNDAMENTALS OF THE OMBUDSMAN
2. The History and Evolution of the Ombudsman Model
Sabine Carl

3. Ombudsmen and Public Authorities: A Modest Proposal
Nick O'Brien

4. The Private Sector Ombudsman
Christopher Hodges

PART II: THE EVOLUTION OF THE OMBUDSMAN
5. Ombudsmen: 'Hunting Lions' or 'Swatting Flies'
Carol Harlow

6. The Politics of the Ombudsman: The Hong Kong Experience
Johannes Chan and Vivianne Wong

7. The Ombudsman and the Rule of Law
Benny Tai

8. The European Ombudsman and the Court of Justice of the European Union: Competition or Symbiosis in Promoting Transparency?
Milan Remac

9. The Rule of Law in the European Union: Standards of the Ombudsman, Judge, and Auditor
Alex Brenninkmeijer and Emma van Gelder

10. Ombudspersons in Developing Countries: The Case of Indonesia
Adriaan Bedner

11. The Transposition of the Ombudsman Model to the Human Rights Domain: Its Role as a Policy Entrepreneur
Carlos Alza Barco

12. Fifty Years of the Ombudsman in Africa
Victor Ayeni

13. Ombuds Institutions: Strengthening Gender Equality, Women's Access to Justice and Protection and Promotion of Women's Rights
Linda C. Reif

PART III: EVALUATION OF THE OMBUDSMAN
14. The Profile of Complainants: How to Overcome the 'Matthew Effect'?
Bernard Hubeau

15. How Do Complainants Experience the Ombuds Procedure? Detecting Cultural Patterns of Disputing Behavior - A Comparative Analysis of Users that Complain about Financial Services
Naomi Creutzfeldt and Ben Bradford

16. What Do Government Agencies Learn from the Ombudsman?
Chris Gill

17. Ombudsmen in Prisons: Reviewing and Reforming
Matthew Groves

18. The National Ombudsman and Proper Police Conduct
Yvonne van der Vlugt

19. The Use of Own-Initiative Powers by the Ombudsman
Laura Diez Bueso

20. Effectiveness and Independence of the Ombudsman's Own Motion Investigations: A Practitioner's Perspective from The Netherlands
Maaike de Langen, Emily Govers and Reinier Van Zutphen

PART IV: OMBUDSMAN OFFICE AND PROFESSION
21. Administering Access to the Public Ombuds Institution. A Case Study on the Austrian Ombudsman Board
Julia Dahlvik and Axel Pohn-Weidinger

22. Ombuds Can, Ombuds Can't, Ombuds Should, Ombuds Shan't: A Call to Improve Evaluation of the Ombudsman Institution
Anita Stumckhe

23. The Ombudsman in Australia: Flourishing, Expanding, Diversifying, Innovating
John McMillan

24. Ombudsman Values: A Guide to Practice
Robert Behrens

25. The 21st Century Ombudsperson: A Guarantor of Democracy
Manuel Lezertua

26. What's in a Name: A Discussion Paper on Ombud Terminology
Varda Bondy and Margaret Doyle

PART V: CONCLUSION
27. An Agenda for Future Ombudsman Research: Towards a General "Ombuds-Science"
Marc Hertogh and Richard Kirkham

Index

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