Advancing workplace mediation through integration of theory and practice / Katalien Bollen.

Contents
1 Promoting Effective Workplace Mediation .1
Katalien Bollen, Martin Euwema, and Lourdes Munduate
Part I The Mediation Process
2 Getting Beyond Win-Lose and Win-Win:
A Situated Model of Adaptive Mediation 21
Peter T. Coleman, Katharina G. Kugler, and Kyong Mazzaro
3 Workplace Mediation: Searching for Underlying
Motives and Interests.39
Elisabeth Kals, Kathrin Thiel, and Susanne Freund
4 A Psychological Toolbox for Mediators:
From Theory and Research to Best Practices ...................................... 55
Klaus Harnack
5 Workplace Mediation: Lessons from Negotiation Theory 67
Benjamin P. Höhne, David D. Loschelder, Lisa Gutenbrunner,
Johann M. Majer, and Roman Trötschel
Part II The Context of Workplace Mediation
6 Mediation and Conflict Coaching
in Organizational Dispute Systems. 89
Tricia S. Jones
7 HRM Practices and Mediation: Lessons Learnt from the UK.111
Ria Deakin
8 Towards an Integrated Workplace Mediation System:
Reflections on the South African Experience ....................................... 127
Barney Jordaan and Greet De Wulf
viii
9 Mandatory Workplace Mediation ......................................................... 145
Virginia Vilches Such, Alain Laurent Verbeke,
and Carrie Menkel-Meadow
Part III Mediation and Other Third Party Roles in the Organization
10 An Appreciative Approach to Conflict:
Mediation and Conflict Coaching.......................................................... 173
Ross Brinkert
11 Manager as Mediator: Attitude, Technique, and Process
in Constructive Conflict Resolution in the Workplace ........................ 189
Thelma Butts
12 Conflict-Positive Organizations: Applying Mediation
and Conflict Management Research ..................................................... 219
Dean Tjosvold, Paulina Wan, and Moureen Tang
Part IV New Developments
13 Looking Back to Leap Forward:
The Potential for e-mediation at Work ................................................. 233
Jennifer Parlamis, Noam Ebner, and Lorianne D. Mitchell
14 It Takes Three to Tango:
The Geometry of Workplace Mediation ............................................... 251
Lourdes Munduate, Katalien Bollen, and Martin Euwema