The new regulatory framework for consumer dispute resolution / edited by Pablo Cortés.

Includes bibliographical references and index.

Introduction / Pablo Cortés -- The new landscape of consumer redress : the European Directive on Consumer Alternative Dispute Resolution and the regulation on online dispute resolution / Pablo Cortés -- Developments in European civil procedures / Pablo Cortés and Rafał Mańko -- The consumer arbitration conundrum : a matter of statutory interpretation or time for reform? / Pablo Cortés -- Access to court? : "encouraging" consumers to use court-connected mediation in small claims and other cases / Sue Prince -- Ombudsman schemes : energy sector in Germany, France, and the UK / Naomi Creutzfeldt -- The implementation of the Consumer ADR Directive in Belgium / Stefaan Voet -- The implementation of the Consumer ADR Directive in France / Emmanuel Guinchard -- The implementation of the Consumer ADR Directive in Germany / Rosa Miquel -- The implementation of the Consumer ADR Directive and the ODR regulation in Ireland / G. Brian Hutchinson -- The implementation of the Consumer ADR Directive in Italy / Carlo Pilia, Pablo Cortés, and Paolo Vargiu -- The implementation of the Consumer ADR Directive in the Netherlands / Eline Verhage -- The implementation of the Consumer ADR Directive in Portugal : necessary reform or missed opportunity? / Cátia Marques Cebola -- Challenges for the implementation of the Consumer ADR Directive in Spain / Fernando Esteban de la Rosa -- Regulating ADR : lessons from the UK / Richard Kirkham -- Consumer redress in the United States / Amy J. Schmitz -- Consumer redress : implementing the vision / Christopher Hodges -- A dispute system design perspective on the future development of consumer dispute resolution / Jane Williams and Chris Gill -- Cross-border consumer redress after the ADR Directive and the ODR regulation / Guillermo Palao Moreno -- New trends for ADR in the European Union / Giuseppe de Palo and Romina Canessa -- Consumer ADR and collective redress / Cosmo Graham -- Conclusion: Ensuring the provision of consumer dispute resolution / Pablo Cortés.

Consumer out-of-court redress in the European Union is experiencing a significant transformation; indeed the current changes are the most important that have occurred in the history of the EU. This is due to the recent implementation of the Alternative Dispute Resolution (ADR) Directive 2013/11/EU and the Online Dispute Resolution (ODR) Regulation (EU) 2013/524. The Directive ensures the availability of quality ADR schemes and sets information obligations on businesses, and the Regulation enables the resolution of consumer disputes through a pan European ODR platform.