Vulnerable Consumers and the Law : Consumer Protection and Access to Justice

Table of Contents
Foreword by Mary O'Hara;
1. In search of (access to) justice for vulnerable consumers Christine Riefa and Séverine Saintier;
2. Economic theory and consumer vulnerability: Exploring an uneasy relationship Christine Riefa and Harriet Gamper;
3. A Universal Perspective on vulnerability: International Definitions and Targets Robin Simpson;
4. The legal definition of ‘vulnerable’ consumers in the UCPD: benefits and limitations of a focus on personal attributes Eleni Kaprou;
5. Vulnerable consumers in financial services and access to justice: the regulatory response Sarah Brown;
6. Regulating the consumer credit market – protecting vulnerable consumers Nic Ryder and Dan Jasinski;
7. Vulnerability in the UK Energy Market Tim Dodsworth;
8. Using ‘stokvel’ community values to combat financial exclusion Andrew Hutchinson;
9. The role of voluntary standards in improving outcomes for consumers in vulnerable situations Julie Hunter;
10. Improving courts and ADR to help vulnerable consumers access justice Cosmo Graham;
11. ODR and Access to Justice for vulnerable consumers: the case of the EU ODR Platform Elisabetta Sciallis;
12. Consumer ADR in the European Union and in Portugal as a means of ensuring consumer protection Jorge Morais Carvalho;
13. Online Dispute Resolution of Consumer Disputes, Vulnerable Consumers and New Technologies Mateja Durovic and Plamena Markova;
14. Using claims management as a method to help consumers on low income Peter Rott;
15. The way forward: for an ‘inclusive’ access to justice to protect vulnerable consumers Christine Riefa and Séverine Saintier;