Strategy maps : Converting intangible assets into tangible outcomes

By:

Kalpan Robert S

Contributor(s):

Norton David P

Publication details: Boston Harvard Business School Press 2001Description: 454p ixISBN:

9781591391340

Subject(s):

1. Strategic Planning - Intangible Property 2. Management - Human Capital

DDC classification:

658.401200 KAL

Contents:

Table of contents 1 Introduction; 2 Strategy Maps; 3 Operations Management Processes; 4 Customer Management; 5 Innovation Processes; 6 Managing Regulatory and Societal Processes; 7 Aligning Intangible Assets to Enterprise Strategy; 8 Human Capital Readiness; 9 Information Capital Readiness; 10 Organization Capital; 11 Customizing Your Strategy Map to Your Strategy; 12 Planning the Campaign

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Holdings
Item type	Current library	Shelving location	Call number	Status	Date due	Barcode
BOOKs	National Law School	NKCR SECTION	658.4012 KAL (Browse shelf(Opens below))	Not For Loan		31881

Table of contents
1 Introduction;
2 Strategy Maps;
3 Operations Management Processes;
4 Customer Management;
5 Innovation Processes;
6 Managing Regulatory and Societal Processes;
7 Aligning Intangible Assets to Enterprise Strategy;
8 Human Capital Readiness;
9 Information Capital Readiness;
10 Organization Capital;
11 Customizing Your Strategy Map to Your Strategy;
12 Planning the Campaign

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