TABLE OF CONTENTS ACKNOWLEDGEMENT; CHAPTER 1: INTRODUCTION; 1.1 STATEMENT OF PROBLEM: 1.2 OBJECTIVES OF THE STUDY: 1.3 SCOPE OF THE STUDY ; 1.4 RESEARCH QUESTIONS: 1.5 HYPOTHESIS: 1.6 RESEARCH METHODOLOGY: 1.7 LIMITATIONS OF THE STUDY: 1.8 SOURCES OF DATA ; 1.9 CHAPTERIZATION: 1.10 CITATION: CHAPTER 2 ; CONCEPT OF ONLINE DISPUTE RESOLUTION AND ITS ROLE IN ADDRESSING CONSUMER DISPUTES; 2.1 Anatomy of Online Dispute Resolution (ODR): - Online Mediation ; -Online Conciliation ; )- Online Arbitration ; 2.2 Advantages of Online Dispute Resolution ; )- Convenience ; )- Time Savings ; )- Cost Effectiveness ; )- Control over the outcomes ; )- Procedural Flexibility ; 2.3 Role of ODR in addressing consumer disputes: CHAPTER 3 ; REGULATION OF ONLINE DISPUTE RESOLUTION IN THE INTERNATIONAL SCENARIO AND THE DEVELOPED JURISDICTIONS ; 3.1 UNCITRAL Draft Procedural Rules for Online Dispute Resolution: 3.2 EUROPEAN UNION REGULATION ON ONLINE DISPUTE RESOLUTION; 3.3 ODR Mechanism in the World Intellectual Property Organization (WIPO); CHAPTER 4 ; EVALUATION OF SOME SUCCESSFUL ODR MODELS IN THE CONTEXT OF CONSUMER DISPUTE RESOLUTION; 4.1 E-Bay dispute resolution Process: An analytical analysis of the most successful ODR system in the World ; 4.1.1 E-BAY Dispute Resolution Mechanism: Understanding the framework of the Online Dispute Resolution Processes and its role in consumer protection; 4.2 MODRIA DISPUTE RESOLUTION SYSTEM: AN OVERVIEW; 4.3 YOUSTICE ODR PLATFORM; 4.4 DOMAIN NAME DISPUTE RESOLUTION SCHEME; 4.5 SOME PUBLIC MODELS OF ONLINE DISPUTE RESOLUTION CANADA ; EUROPEAN UNION ONLINE SMALL CLAIMS PROCEDURE ; CHAPTER 5 ; ONLINE CONSUMER DISPUTE RESOLUTION: CONCEPT, SCOPE AND CHALLENGES IN THE CONTEXT OF E-COMMERCE ; 5.1 An overview of Ie different models of E-commerce ; 5.2 Online , dress in Business to Consumer E-Commerce: An analysis ; 5.3 ODR in Business- to-Business E-Commerce: An overview of the process; 5.4 Challenges for incorporating ODR in the cross border e-commerce ; CHAPTER 6 ; CONSUMER MEDIATION IN INDIA: SCOPE AND CHALLENGES IN THE LIGHT OF THE NEW CONSUMER PROTECTION BILL 2018 ; 6.1 Online Shopping and Consumer Protection in India: A Judicial Analysis of the Challenges in addressing online consumer complaints ; 6.1.1 An an. is of the Information Asymmetries in the e-commerce websites with special reference to the terms and conditions of the e-commerce websites; 6.2 Challenges in Protecting the Online Consumer in India ; 6.3 Evolution and the need for Online Consumer Mediation in India ; 6.4 Online Mediation in Consumer Complaints: An analysis in the light of Consumer Protection Bill 2018 ; CHAPTER 7 ; A COMPARATIVE STUDY OF THE BEST ONLINE CONSUMER REDRESSAL MODELS ACROSS DIFFERENT COUNTRIES ; 7.1 Consumer mediation in the European Union: An overview of the best Online Consumer ADR Practice in the EU ; 7.1.1 Online Consumer Redress in Ireland: The Irish Small Claims Procedure- The best system of ODR in Europe ; 7.2 Online Dispute Resolution Process in North America: Canada, USA and Mexico . ; 7.2.1 ODR in the USA ; 7.2.2 ODR in Canada ; 7.2.3 Online Consumer Dispute Resolution in Mexico ; 7.3 Best Consumer ODR Model in Asia: 7.3.1 Online Dispute Resolution Model in Singapore ; CHAPTER 8 ; ONLINE CONSUMER MEDIATION IN INDIA: A CASE STUDY OF THE ONLINE CONSUMER MEDIATION CENTRE IN BANGALORE ; 8.1 ONLINE CONSUMER MEDIATION CENTRE IN INDIA: A FUTURISTIC MODEL OF CONSUMER DISPUTE RESOLUTION ; 8.2 Functioning of OCMC: An analytical overview . ; 8.3 Analytical perusal of the OCMC Model: An innovative model for facilitating consumer access to justice ; CHAPTER 9 ; A SUGGESTIVE MODEL FOR ONLINE CONSUMER MEDIATION IN INDIA: NATIONAL ODR PLATFORM OF INDIA ; 9.1 Researchers Contribution to a Modular National ODR framework in India for Consumer Dispute Resolution ; 9.1.1 Proposed Model of the National ODR Platform ; 9.1.2 Workflow of the Proposed Model of ODR ; CHAPTER 10 ; CONCLUSION AND SUGGESTIONS; Findings: Recommendations: BIBLIOGRAPHY .