APA

Mann Dean,, . (1968). The citizen and the bureaucracy : Complaint handling procedures of three California legislators. Berkeley: Institute of Governmental Studies.

Chicago

Mann Dean,, . 1968. The citizen and the bureaucracy : Complaint handling procedures of three California legislators. Berkeley: Institute of Governmental Studies.

Harvard

Mann Dean,, . (1968). The citizen and the bureaucracy : Complaint handling procedures of three California legislators. Berkeley: Institute of Governmental Studies.

MLA

Mann Dean,, . The citizen and the bureaucracy : Complaint handling procedures of three California legislators. Berkeley: Institute of Governmental Studies. 1968.