Library Catalogue
Efficiency of consumer protection act in protecting consumer rights against public utility services a study with special reference to bangalore city
Shaber Ali G
Efficiency of consumer protection act in protecting consumer rights against public utility services a study with special reference to bangalore city - BangaloreBangalore NLSIU 1992 - 242 p. ; 25 cm.
CONTENTS CHAPTER I. INTRODUCTION; A. statement of the problem; B. Importance of the study; C. Review of literature; D. Objectives of the study; E. Methodology adopted; F. Universe and sample; G. Limitation of the study; CHAPTER II. EVOLUTION OF CONSUMERISM AND STATUS OF CONSUMER IN LAW AND ECONOMY; I. Who is a consumer?; II. Origin of consumerism: Meaning and its scope; III. Consumerism Vis-à-vis Consumer Protection; IV. Consumer sovereignty: An exploded Myth; V. Historical genesis of Consumer Protection through law; A. Consumerism in USA; B. Consumer Protection in UKC; Consumer movement in EEC and other Countries; D. Consumer movement in India; E. Consumer movement in Bangalore city; VI. Scope of Consumer Protection Act: The Medical Services CHAPTER III: PUBLIC UTILITY SERVICES: THE CASE OF WATER, ELECTRICITY AND TRANSPORT IN THE CONTEXT OF CONSUMER RIGHTS; I. Public Utility Services: Its Frame Work; A. Role of Public utilities (P.Us) in Planned Economy; B. Obligations of P.Us; C. Regulation of P.Us; D. Regulatory techniques; E. Pattern of P.U.Services; II. Public utility Services in India: The Bangalore situation; A. Water - Special Reference to Bangalore Water Supply and Sewerage Board; B. Electricity - Special Reference to Karnataka Electricity Board; C. Transportation- Special Reference to Karnataka State; Road Transport Corporation; D. C.P. Act and P.U. Services; CHAPTER IV. CONSUMER REDRESSAL MACHINERY: A CRITICAL APPRAISAL; I. Functioning of Consumer Redressal Fora in Bangalore; A. Total number of complaints at CDRF Bangalore; B. Total number of complaints at KSCDRC; 1. C.P.Act: Time Dimension; 2. C.P.Act: Cost of Litigation; 3. C.P.Act: Appeals; 4. C. P . Act: S a ti s fact i on of the consumer; 5. C.P.Act: Status of the complainants approached; CHAPTER V: CONCLUSIONS AND SUGGESTIONS; ANNEXURES: Questionnaire – I; Questionnaire – II; Questionnaire – III; BIBLIOGRAPHY.
Consumer Law and Economics Consumer Redressal Machinery Evolutionof Consumerism Public Utility Service
Efficiency of consumer protection act in protecting consumer rights against public utility services a study with special reference to bangalore city - BangaloreBangalore NLSIU 1992 - 242 p. ; 25 cm.
CONTENTS CHAPTER I. INTRODUCTION; A. statement of the problem; B. Importance of the study; C. Review of literature; D. Objectives of the study; E. Methodology adopted; F. Universe and sample; G. Limitation of the study; CHAPTER II. EVOLUTION OF CONSUMERISM AND STATUS OF CONSUMER IN LAW AND ECONOMY; I. Who is a consumer?; II. Origin of consumerism: Meaning and its scope; III. Consumerism Vis-à-vis Consumer Protection; IV. Consumer sovereignty: An exploded Myth; V. Historical genesis of Consumer Protection through law; A. Consumerism in USA; B. Consumer Protection in UKC; Consumer movement in EEC and other Countries; D. Consumer movement in India; E. Consumer movement in Bangalore city; VI. Scope of Consumer Protection Act: The Medical Services CHAPTER III: PUBLIC UTILITY SERVICES: THE CASE OF WATER, ELECTRICITY AND TRANSPORT IN THE CONTEXT OF CONSUMER RIGHTS; I. Public Utility Services: Its Frame Work; A. Role of Public utilities (P.Us) in Planned Economy; B. Obligations of P.Us; C. Regulation of P.Us; D. Regulatory techniques; E. Pattern of P.U.Services; II. Public utility Services in India: The Bangalore situation; A. Water - Special Reference to Bangalore Water Supply and Sewerage Board; B. Electricity - Special Reference to Karnataka Electricity Board; C. Transportation- Special Reference to Karnataka State; Road Transport Corporation; D. C.P. Act and P.U. Services; CHAPTER IV. CONSUMER REDRESSAL MACHINERY: A CRITICAL APPRAISAL; I. Functioning of Consumer Redressal Fora in Bangalore; A. Total number of complaints at CDRF Bangalore; B. Total number of complaints at KSCDRC; 1. C.P.Act: Time Dimension; 2. C.P.Act: Cost of Litigation; 3. C.P.Act: Appeals; 4. C. P . Act: S a ti s fact i on of the consumer; 5. C.P.Act: Status of the complainants approached; CHAPTER V: CONCLUSIONS AND SUGGESTIONS; ANNEXURES: Questionnaire – I; Questionnaire – II; Questionnaire – III; BIBLIOGRAPHY.
Consumer Law and Economics Consumer Redressal Machinery Evolutionof Consumerism Public Utility Service