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Allen Jennifer M

Administration and management in criminal justice : A service quality approach - London Sage Publications 2010 - 527p xvii

Contents
Preface;
Acknowledgments;
Chapter I. Defining Management and Organization;
Chapter 2. Open Versus Closed Systems;
Chapter 3. Service Quality Approach;
Chapter 4. Environmental Influences;
Chapter 5. Conflict, Power, and Ethical Issues;
Chapter 6. Motivation;
Chapter 7. Leadership;
Chapter 8. Communication;
Chapter 9. Police Administration ;
Chapter 10. Courts;
Chapter II. Probation and Parole;
Chapter 12. Prisons, Jails, and Detention Centers ;
Chapter 13. Security Management;
Chapter 14. Measuring Organizational Effectiveness and Service Quality;
Index;
About the Authors


ISBN: 9781412950817

Subjects--Topical Terms:
1. Criminal Justice - Administration 2. Leadership - Police Administration

Dewey Class. No.: 364.068 ALL / ALL