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Difficult Conversations : (Record no. 212035)

MARC details
000 -LEADER
fixed length control field 03433nam a22001937a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230924105058.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780143118442
Qualifying information (pbk)
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 158.2
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Stone, Douglas, Patton, Bruce & Heen, Sheila
245 ## - TITLE STATEMENT
Title Difficult Conversations :
Remainder of title How to Discuss What Matters Most /
Statement of responsibility, etc. By Douglas Stone, Bruce Patton & Sheila Heen
250 ## - EDITION STATEMENT
Edition statement 28th Reprint
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. Pengui Books
Date of publication, distribution, etc. 2010
300 ## - PHYSICAL DESCRIPTION
Extent xxii, 315 pages
Dimensions 20 cm
365 ## - TRADE PRICE
Price amount Rs. 999.00
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Contents <br/>Preface to the Second Edition;<br/>Foreword by Roger Fisher;<br/> Acknowledgments;<br/> Introduction;<br/>The Problem:<br/>1 Sort Out the Three Conversations <br/>Shift to a Learning Stance:<br/>The "What Happened?" Conversation;<br/>2 Stop Arguing About Who's Right: Explore Each Other's Stories;<br/>3 Don't Assume They Meant It: Disentangle Intent from Impact;<br/>4 Abandon Blame: Map the Contribution System;<br/>The Feelings Conversation;<br/>5 Have Your Feelings (Or They Will Have You) <br/>The Identity Conversation:<br/>6 Ground Your Identity: Ask Yourself What's at Stake;<br/>Create a Learning Conversation:<br/>7 What's Your Purpose? When to Raise It and When to Let Go;<br/>8 Getting Started: Begin from the Third Story;<br/>9 Learning: Listen from the Inside Out;<br/>10 Expression: Speak for Yourself with Clarity and Power;<br/>11 Problem-Solving: Take the Lead;<br/>12 Putting It All Together;<br/>Ten Questions People Ask About Difficult Conversations:<br/>1 It sounds like you're saying everything is relative. Aren't some things just true, and can't someone simply be wrong?;<br/>2 What if the other person really does have bad intentions - lying, bullying, or intentionally derailing the conversation to get what they want?;<br/>3 What if the other person is genuinely difficult, perhaps even mentally ill?;<br/>4 How does this work with someone who has all the power — like my boss?;<br/>5 If l'm the boss/parent, why can't I just tell my subordinates/children what to do?;<br/>6 Isn't this a very American approach? How does it work in other cultures?;<br/>7 What about conversations that aren't face-to-face? What should I do differently if I'm on the phone or e-mail?;<br/>8 Why do you advise people to "bring feelings into the workplace"? I'm not a therapist, and shouldn't business decisions be made on the merits?;<br/>9 Who has time for all this in the real world?;<br/>10 My identity conversation keeps getting stuck in either-or: I'm perfect or I'm horrible. I can't seem to get past that. What can I do?;<br/>A road map to difficult conservations;<br/>Notes on some relevant organizations. <br/>
520 ## - SUMMARY, ETC.
Summary, etc. The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”<br/><br/>We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:<br/><br/>· Decipher the underlying structure of every difficult conversation<br/>· Start a conversation without defensiveness<br/>· Listen for the meaning of what is not said<br/>· Stay balanced in the face of attacks and accusations<br/>· Move from emotion to productive problem solving<br/><br/>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type BOOKs
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Materials specified (bound volume or other part) Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type Public note
    Dewey Decimal Classification PB     . . General Stacks 22.09.2023 Purchased - Amazon.in   158.2 STO 39298 22.09.2023 22.09.2023 BOOKs Recommended by Mr. Sanchit Sharma (PACE)