Dispute Resolution - U S A

Mediation - U S A

Contents: "So you want to study mediation?" : an introduction to the process of mediation and the skills of effective mediators --
Basics of negotiation theory and why negotiations fail --
The role of the mediator : differing approaches, fundamental norms --
Preparing to mediate --
Mediation as a structured process --
Opening the process, developing information --
Expanding information to aid the negotiations --
Identifying and framing negotiating issues, organizing an agenda --
Generating movement through problem-solving and persuasion --
Conducting the bargaining, dealing with impasse --
Concluding the mediation --
The ethics of mediating --
Representing clients in mediation.