Contents
Chapter I - Preliminary
1. Short title, extent, commencement and application
2. Definitions
3. Act not in derogation of any other law
Chapter II - Consumer protection Councils
4. The Central Consumer Protection Council
5. Procedure for meetings of the Central Council
6. Object of the Central Council
7. The State Consumer Protection Councils
8. Objects of the State Council
8A. The District Consumer Protection Council
8B. Object of the District Council
Chapter III - Consumer Disputes Redressal Agencies
9. Establshing of Consumer Disputes Redressal Agencies
10. Composition of the District Forum
11. Jurisdiction of the District Forum
12. Manner in which complaint shall be made
13. Procedure on admission of complaint
14. Finding of the district Forum
11.1. Advocate - Deficiency in Service
11.2. Agriculture
11.3. Airlines
11.4. Arbitration
11.5. Banking Service
11.6. Commercial Purpose
11.7. Documents Registration
11.8. Eductional services
11.9. Electricity
11.10. Employees Provident Fund
11.11. Gas Cylinder
11.12. Goods
11.13 Hire-Purchase agreement
11.14. Housing Construction
11.15(A) Insurance Policy (Fire, Floods, Storms etc.)
11.15(B) Insurance Policy - Life
11.15(C) Insurance Policy - Marine
11.15(D) Insurance Policy - Mediclaim
11.15(E) Insurance Policy - Vehicles
11.16 Interest - If Premissible
11.17. Manufacturing Defect in Vehicles/Machinery/Epabx etc.
11.18. Medical Negligence
11.19. Motor Vehicles
11.20. Post Office
11.21. Railways
11.22 Relegated to Civil Court
11.23 Securities (Debentures, Shares, Units, etc.)
11.24 Telephones
11.25 Transport Services (Including the Carriers Act, 1865)
11.26 Two Views are Possible
15. Appeal
16. Composition of the state Commission
17. Jurisdiction of the State Commission
17A. Transfer of Cases
17B. Circuit Benches
18. Procedure applicable to state Commissions
19. Appeals
19A. Hearing of appeal
20. Composition of the National Commission
21. jurisdiction of National Commission
22. Power and Procedure applicable to the National Commission
22A. Power to set aside ex-parte orders
22B. Transfer of cases
22C. Circuit Benches
22D. Vacancy in the office of the President
23. Appeal
24. Finality of orders
24A. Limitation period
24B. Administrative control
25. Enforcement of orders of the District Forum, the
State Commission or the National Commission
26. Dismissal of Frivolous or vexatious complaints
27. Penalties
27A. Appeal against order passed under section 27
Chapter IV
Miscellaneous
28. Protection of action taken in good faith
28A. Service of notice, etc
29. Power to remove difficulties
29A. Vacancies or defects in appointment not to invalidate orders
30. Power to make rules
30A. Power of the National Commission to make regulations
31. Rules and regulations to be laid before each House of Parliament
Appenndix A to C
Subject index