Contents
Chapter I - Preliminary
1. Short title, extent, commencement and application
2. Definitions
3. Act not in derogation of any other law
Chapter II - Consumer protection Councils
4. The Central Consumer Protection Council
5. Procedure for meetings of the Central Council
6. Object of the Central Council
7. The State Consumer Protection Councils
8. Objects of the State Council
8A. The District Consumer Protection Council
8B. Object of the District Council
Chapter III - Consumer Disputes Redressal Agencies
9. Establishing of Consumer Disputes Redressal Agencies
10. Composition of the District Forum
11. Jurisdiction of the District Forum
12. Manner in which complaint shall be made
13. Procedure on admission of complaint
14. Finding of the district Forum
15. Appeal
16. Composition of the State Commission
17. Jurisdiction of the State Commission
17A.Transfer of cases
17B.Circuit Benches
18. Procedure Applicable to State Commission
19. Appeals
19A. Hearing of appeal
20. Composition of the National Commission
21. Jurisdiction of the National Commission
22. Power and procedure applicable to the National Commission
22A.Power to set aside ex parte orders
22B.Transfer of cases
22C.Circuit Benches
22D.Vacancy in the office of the president
23. Appeal
24. Finality of orders
24A.Limitation period
24B.Administrative control
25. Enforcement of orders of the District Forum, the State Commission or the National Commission
26. Dismissal of frivolous or vexatious complaints
27. Penalties
27A.Appeal against order passed under section 27
Chapter IV - Miscellaneous
28. Protection of action taken in good faith
28A.Service of notice etc.
29. Power to remove difficulties
29A.Vacancies or defects in appointment not to invalidate orders
30. Power to make rules
30A.Power of the National Commission to make regulations
31. Rules and Regulations to be laid before each House of Parliament
APPENDICES
Rules
1. The Consumer Protection Rules, 1987
2. The Bureau of Indian Standards (Recognition of Consumers' Association)
Rules, 1991
3. The Consumer Welfare Fund Rules, 1992
4. The Investor Education and Protection Fund Authority (Accounting, Audit, Transfer and Refund) Rules, 2016 Relevant Acts
5. The Competition Act, 2002
6. The Monopolies and Restrictive Trade Practices Act, 1969 (Relevant Extracts)
7. The Monopolies and Restrictive Trade Practices (Recognition of Consumers' Association) Rules, 1987
8. The Supreme Court Rules, 2013 (Relevant Extracts) Foreign Statutes
9. The U.K. Consumer Protection Act, 1987
10. United Nations Guidelines for Consumer Protection Addresses
11. List of Appropriate Laboratories
12. List of National and State Consumer Disputes Redressal Commissions National Consumer Disputes Redressal Commission
State Consumer Dispute Redressal Commission
13. Addresses of the District Consumer Forums
14. Names and Addresses of Voluntary Consumer Organisations Model Forms
Subject Index