

| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
BOOKs
|
. | 343.04 SHO (Browse shelf(Opens below)) | Available | 31267 |
Table of Contents
Chapter I Executive Summary;
Chapter II Costumer Focus;
Chapter III Structure and Governance;
Chapter IV People Function ;
Chapter V Dispute Management;
Chapter VI Key Internal Processes;
Chapter VII Information and Communication Technology.