CONTENTS CHAPTER 1: Conflict and dispute. CONTENT 2: Dispute resolution outline. CHAPTER 3: Litigation and court reform. CHAPTER 4: Arbitration and other adjudication. CHAPTER 5: Court-annexed ADR. CHAPTER 6: Negotiation. CHAPTER 7: Mediation: the fundamentals. CHAPTER 8: Mediation: stages and facets. CHAPTER 9: Civil and commercial mediation. CHAPTER 10: Divorce and family mediation and other family processes. CHAPTER 11: Employment mediation and conciliation. CHAPTER 12: Mediation of community and neighbour disputes. CHAPTER 13: Victim-offender mediation and reparation. CHAPTER 14: Mediation of environmental and public policy issues. CHAPTER 15: On being a mediator. CHAPTER 16: Non-binding evaluative ADR. CHAPTER 17: ADR: information, technology , the internet and cyberspace. CHAPTER 18: Choice and timing of process use. CHAPTER 19: Lawyers' role representing parties in mediation. CHAPTER 20: Jurisdiction, forum and law. CHAPTER 21: Ethics and values, fairness and power balance. CHAPTER 22: Confidentiality and privilege. CHAPTER 23: Enforcement of ADR outcomes. CHAPTER 24: Regulation, funding and insurance. CHAPTER 25: Future directions. Appendix 1: Dispute resolution organisations. Appendix 2: mediation drafting: documents and precedents. Glossary. Bibliography.