Strategy maps : Converting intangible assets into tangible outcomes

By:

Kalpan Robert S

Contributor(s):

Norton David P

Publication details: Boston Harvard Business School Press 2001Description: 454p ixISBN:

9781591391340

Subject(s):

1. Strategic Planning - Intangible Property 2. Management - Human Capital

DDC classification:

658.401200 KAL

Contents:

Table of contents 1 Introduction; 2 Strategy Maps; 3 Operations Management Processes; 4 Customer Management; 5 Innovation Processes; 6 Managing Regulatory and Societal Processes; 7 Aligning Intangible Assets to Enterprise Strategy; 8 Human Capital Readiness; 9 Information Capital Readiness; 10 Organization Capital; 11 Customizing Your Strategy Map to Your Strategy; 12 Planning the Campaign

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Holdings
Item type	Current library	Shelving location	Call number	Status	Barcode
BOOKs	National Law School	NKCR SECTION	658.4012 KAL (Browse shelf(Opens below))	Not For Loan	31881

Table of contents
1 Introduction;
2 Strategy Maps;
3 Operations Management Processes;
4 Customer Management;
5 Innovation Processes;
6 Managing Regulatory and Societal Processes;
7 Aligning Intangible Assets to Enterprise Strategy;
8 Human Capital Readiness;
9 Information Capital Readiness;
10 Organization Capital;
11 Customizing Your Strategy Map to Your Strategy;
12 Planning the Campaign

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Strategy maps : Converting intangible assets into tangible outcomes

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