000			01296nam a2200241Ia 4500
999			_c111948 _d111948
003			OSt
005			20200827220558.0
008			181105s2012 xx 000 0 und
020			_a9781454802198
040			_cnls
082			_a347.017 FRE-2
100			_aFrenkel Douglas N
245			_aThe practice of mediation
245			_bA video-integrated text
250			_a2nd
260			_aBoston _bWolter Kluwer _c2012
300			_a531P _bxxiii _cPB
500			_aDispute Resolution - U S A
500			_aMediation - U S A
505			_aContents: "So you want to study mediation?" : an introduction to the process of mediation and the skills of effective mediators -- Basics of negotiation theory and why negotiations fail -- The role of the mediator : differing approaches, fundamental norms -- Preparing to mediate -- Mediation as a structured process -- Opening the process, developing information -- Expanding information to aid the negotiations -- Identifying and framing negotiating issues, organizing an agenda -- Generating movement through problem-solving and persuasion -- Conducting the bargaining, dealing with impasse -- Concluding the mediation -- The ethics of mediating -- Representing clients in mediation.
700			_aStar Hames H
942			_2ddc _cBK