| 000 | 02891nam a2200217Ia 4500 | ||
|---|---|---|---|
| 999 |
_c114859 _d114859 |
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| 003 | OSt | ||
| 005 | 20201221125247.0 | ||
| 008 | 201216b2016 ||||| |||| 00| 0 eng | ||
| 040 | _cNLS | ||
| 100 | _aSrisagar B. | ||
| 245 | 0 |
_aEffectiveness of SAKALA: _bA Study in Mysuru City Corporation Under Urban Development Department, Govt. Of Karnataka |
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| 260 |
_aBangalore _bNLSIU _c2016 |
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| 300 | _a56p | ||
| 505 | _aCONTENTS ABSTRACT; CONTENTS; ABBREVIATIONS; LIST OF FIGURES; LIST OF TABLES; ACKNOWLEDGEMENT; CHAPTER 1 - INTRODUCTION; 1.1 Background; 1.2 Research questions; 1.3 Research objectives; 1.4 Scope of the research; 1.5 Limitations of the study; 1.6 Chapter plan; CHAPTER 2 - LITERATURE REVIEW; 2.1 Introduction; 2.2 Karnataka Guarantee of Services to Citizens Act (KGSCA) 2011; CHAPTER 3 - THEORITICAL FRAMEWORK; 3.1 Introduction; 3.2 Human capital theory; 3.3 Systems approach; 3.4 Analytical framework; 3.5 Operational definitions of variables; 3.5.1 Dependent variable; 3.5.2 Independent variables; 3.6 Indicators; 3.7 Hypothesis; 3.7.1 Supply side hypothesis; 3.7.2 Demand side hypothesis; CHAPTER 4 - RESEARCH METHODOLOGY; 4.1 Research design; 4.2 Research method; 4.3 Study population and place of study; 4.3.1 Mysuru City Corporation (MCC) and its services; 4.4 Sample size; 4.4.1 Sample size of service seekers; 4.4.2 Sample size of service providers; 4.5 Sources of data; 4.6 Data collection technique; 4.6.1 Questionnaire survey; 4.6.1.1 Preparation of questionnaire; 4.6.1.2 Pilot testing; 4.7 Interview; 4.8 Data Analysis; CHAPTER 5 - DATA PRESENTATION AND ANALYSIS; 5.1 Introduction; 5.2 Effectiveness of Sakala; 5.2.1 Time factor; 5.2.2 Cost factor; 5.2.3 Number of visits; 5.2.4 Rating of services (by both service providers and service seekers); 5.2.5 Reasons for ratings; 5.2.6 Interpretation; 5.3 Organisational factors; 5.3.1 Human resources; 5.3.2 Infrastructure; 5.3.3 Capacity building ; 5.3.4 Interpretation; 5.4 Customer factors; 5.4.1 Education; 5.4.2 Awareness; 5.4.3 Demand for services; 5.4.4 Interpretation; 5.5 Role of ICT; 5.5.1 On service seeker side; 5.5.1.1 Access to ICT tools; 5.5.1.2 Usefulness of ICT; 5.5.2 On Service provider side; 5.5.2.1 Usefulness of ICT; 5.5.2.2 Ranking of ICT infrastructure; 5.5.3 Interpretation; 5.6 Conclusion; CHAPTER 6 - SUMMARY AND CONCLUSION; 6.1 Summary; 6.2 Conclusion; 6.2.1 Implications for Further Research; ANNEXURE; Questions for service seekers; Questions for service providers; Interview guide; REFERENCES. | ||
| 650 | _aGood Governance - Government of Karanataka | ||
| 650 | _aKarnataka Guarantee of Services to Citizens Act | ||
| 650 | _aPublic Grievance Redressal Mechanism | ||
| 700 | _aMr. Pradeep Ramavath - Guide | ||
| 856 | _uhttp://opac.nls.ac.in:8081/xmlui/handle/123456789/163 | ||
| 942 |
_cDIS _2ddc |
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