Rethinking reference for academic libraries : Innovative developments and future trends

Contents:
Step away from the desk : re-casting the reference librarian as academic partner Michael Courtney and Angela Courtney;
The scholarly commons: emerging research services for graduate students and faculty Merinda Kaye Hensley;
The rainbow connection: reference services for LGBT community in academic libraries Matthew P. Ciszek;
Reference services in a shifting world : other languages, other services Valeria E. Molteni and Eileen K. Bosch;
As needs change, so must we : a case study of innovative outreach to changing demographics Li Fu;
Roving reference : taking the library to its users Zara Wilkinson;
Connecting questions with answers Ellie Dworak and Carrie Moore;
Transforming reference services : more than meets the eye Kawanna Bright, Consuella Askew, and Lori Driver ;
Dialogic mapping : evolving reference into an instructional support for graduate research Corinne Laverty and Elizabeth A. Lee;
Does the reference desk still matter: assessing the desk paradigm at the University of Washington Libraries Deb Raftus and Kathleen Collins;
From ready reference to research conversations: the role of instruction in academic reference service Melanie Maksin;
Necessities of librarianship: competencies for a new generation Danielle Colbert-Lewis, Jamillah Scott-Branch, and David Rachlin;
Professional competencies for the virtual reference librarian : digital literacy, soft skills, and customer service Christine Tobias;
Digital primary resources Peggy Keeran;