Outsourcing agreements : A practical guide

PREFACE
ABBREVIATIONS
GLOSSARY
Contents-Su m ma ry
1. WHAT'S IT ALL ABOUT?
2. MAKING THE DEAL
3. WHAT RISKS?
4. FOUNDATIONS AND FRAMEWORKS
5. THE SERVICES
6. FINANCIAL TERMS
7. PERFORMANCE STANDARDS
8. INTELLECTUAL PROPERTY
9. TRANSITIONS
10. GOVERNANCE
11. TROUBLED CONTRACTS
12. THE FINE PRINT-RISK ALLOCATION AND REMEDIES
13. COMPLIANCE
14. FLAVORS AND VARIETIES
15. OUTSOURCING AMID ECONOMIC UPHEAVAL
APPENDICES
Introduction-Forms
ApPENDIX 1: IT Term Sheet
ApPENDIX 2: Letter of Intent
ApPENDIX 3: Master Services Agreement
ApPENDIX 4: Service Description-Information Technology Services
8. INTELLECTUAL PROPERTY
8.1 Legal rudiments
8.2 Confidentiality
Contents
8.3 Ownership-the emotional morass
8.4 Customer intellectual property
8.5 Supplier intellectual property
8.6 Third party software
8.7 New developments
8.8 Open source issues
8.9 Innovation and the Holy Grail
9. TRANSITIONS
9.1 Preliminaries
9.2 Kinds of transition
9.3 Transition plans
9.4 Transition charges, milestones, and delays
9.5 Transfers of assets
9.6 Personnel transfers
9.7 Disengagement
10. GOVERNANCE
10.1 Layers ofleadership
10.2 Account leadership
10.3 Key personnel
10.4 Reporting and reports
10.5 Change management
10.6 Periodic review and re-negotiation
10.7 Relocation
10.8 Intangibles
11. TROUBLED CONTRACTS
11.1 Sourcesoftrouble
11.2 Fixing 'broken deals'
11.3 'Marriage counseling'
11.4 Failing contracts
12. THE FINE PRINT-RISK ALLOCATION AND REMEDIES
12.1 Representations, warranties, and covenants
12.2 Indemnities