CONTENTS
Certificate;
Declaration;
Acknowledgement;
Tables, Charts and Graphs;
Table of Cases;
List of Statutes;
List of Abbreviations;
CHAPTER 1: INTRODUCTION AND METHODOLOGY;
1.1. Introduction;
1.2. ITES Work Profile: Peculiarity Emblematized;
1.3. Theoretical Framework to Gender Based Issues in the ITES sector;
1.4. Legal Frame work to Gender Based Issues in the ITES sector in Bangalore;
1.5. Bangalore as the Study Area;
1.6. Aims and Objective of the Study;
1.7. Research Questions;
1.8. Hypothesis;
1.9. Limitations;
1.10. Research Methodology;
1.10.1. Data Collection;
1.10.2. Sampling;
1.10.3. Sampling Variab1e;
1.10.4. Sample size;
1.10.5. Questionnaires, Interviews and Focus Group Discussions;
1.10.6. Data Analysis and Interpretation;
1.10.7. Ethical Aspects of the Research;
1.11. Structure of the thesis;
1.12. Survey of Literature;
CHAPTER 2: GENDER ASPECTS IN THE ITES WORK PLACE: THE CASE OF BANGALORE ITES SECTORS;
2.1. Introduction;
2.2. The Global Economic Restructuring & the Emergence of ICT: From an Indian Perspective;
2.2.1. The Global Economic Restructuring;
2.2.2. A Shift Out of Autarky and Development of ITES Sector;
2.2.3. The Feminized ITES Industry;
A. Emergence of In-Jormalization of Labour Market;
B. Flexible Work Arrangement (FWA) in the Work place;
2.3. Gender matters in the ITES Sector;
2.4. Conclusion;
CHAPTER 3: WOMEN'S NIGHTSHIFT IN CALL CENTRE: THE SECURITY ISSUE;
3.1. Introduction;
3.2. Night Shift Work: International Standards;
3.3. The Statutory Interdict on Woman's Night Shift Work: The Conservative Gender Protectionist Approach;
3.4. Lifting the Night Shift Ban in respect of Women: The Non-Discrimination Approach;
3.4.1. Description of Non-Discrimination Approach- A Perusal of International Law in Context;
3.4.2. The Role of ILO in Regulation of Women's Night Work:
3.4.3. The Indian Judicial Trend;
3.5. The Case of ITES Sector;
3.6. The Question of Employer's Responsibility for Security of Women Employees in Night Shift:
3.6.1. The Legal Framework;
3.5.2. Short Comings: An Overview;
3.7. Conclusion;
CHAPTER 4: ORGANIZATIONAL INFLUENCES ON SEXUAL HARASSMENT
AT WORK PLACE: THE CASE OF ITES INDUSTRY;
4.1. Introduction;
4.2. Explaining Sexual Harassment as Discrimination at Workplace:
4.2.1 Common Conceptualizations Relating to Sexual Harassment at Work
Place.
4.2.2. The Social-Psychological Perceptions.
4.2.3. The Feminist Interpretations and MacKinnon's Model.
4.3. Combating Sexual Harassment at the International and Domestic Levels:
4.3.1. The International Level Social Partners;
4.3.2. Domestic Level;
a). The Constitutional Provisions relating to Sexual Harassment in India:
b). Criminal law in Addressing Sexual Harassment at Workplace:
c). Labour Law Remedies in cases relating to Sexual Harassment: A Specific Reference to the ITES industry;
d). The Vishaka Milestone and After;
4.4. Protection of Women against Sexual Harassment at Workplace (Prevention, Prohibition and Redressal) Act, 2013;
4.5. Organizational Influences on Sexual Harassment: Findings in the ITES Workplace;
4.6. Critical Analysis of the Issues Relating to Implementation of Law in Cases of Sexual Harassment;
4.7. Conclusion;
CHAPTERS: GENDER DISCRIMINATION IN THE ITES INDUSTRY;
5.1. Introduction;
5.2. Conceptualizations of Sex Discrimination and Organizational Influences;
5.3. Interpretations on Sex segregation as Gender Discrimination at Workplace;
5.4. The Case of ITES Workplace;
5.4.1. The Hiring Level;
5.4.2. The Promotion Level;
5.4.3. The Termination Level:
5.4.4. Effect of Gender Segregation:
5.5. The Statutory Frame-Work To Prevent Gender Segregation at ITES Work place;
5.6. Conclusion;
CHAPTER 6: CONCLUSIONS AND SUGGESTIONS: TOWARDS A MORE NUANCED APPROACH TO DEAL WITH GENDER ISSUES IN THE ITES WORK PLACE;
ANNEXURES;
BIBLIOGRAPHY.

Emergence of Information and Communication Technology - India Security of Women in Night Shift - Bangalore Women's Nightshift - Call Centre - Security Issues - Bangalore