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Cortés, Pablo

The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / Pablo Cortés - xiii, 313 p. ; 24 cm

Introduction;
1. Consumer redress—from public enforcement to alternative dispute resolution;
2. Upgrading from alternative to online dispute resolution;
3. Judicial redress for consumer disputes—the need for collaboration between courts and extrajudicial schemes;
4. Out-of-court consumer redress—the European law on ADR and the re-design of the ODR platform; 5. Consumer ADR in three radically different jurisdictions—Italy, Spain and the UK
6. Pursuing global consensus on consumer redress—the UNCITRAL technical notes for online dispute resolution;
7. Voluntariness as the Achilles' heel of ADR—the case for incentives and mandatory redress schemes;
8. Dispute system Machine-generated contents note;
Design features of effective consumer redress models;
Conclusion.


ISBN: 9781107079007 9781107437296

LCCN: 2017020804

Subjects--Topical Terms:
Online dispute resolution.
Consumer protection--Law and legislation.

Dewey Class. No.: 343.071 COR