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The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / Pablo Cortés

By: Publisher: Cambridge : Cambridge University Press, 2017.Description: xiii, 313 p. ; 24 cmISBN:
  • 9781107079007
  • 9781107437296
Subject(s): DDC classification:
  • 343.071 COR
Contents:
Introduction; 1. Consumer redress—from public enforcement to alternative dispute resolution; 2. Upgrading from alternative to online dispute resolution; 3. Judicial redress for consumer disputes—the need for collaboration between courts and extrajudicial schemes; 4. Out-of-court consumer redress—the European law on ADR and the re-design of the ODR platform; 5. Consumer ADR in three radically different jurisdictions—Italy, Spain and the UK 6. Pursuing global consensus on consumer redress—the UNCITRAL technical notes for online dispute resolution; 7. Voluntariness as the Achilles' heel of ADR—the case for incentives and mandatory redress schemes; 8. Dispute system Machine-generated contents note; Design features of effective consumer redress models; Conclusion.
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Item type Current library Collection Shelving location Call number Materials specified Status Barcode
BOOKs . Reference Library Compactors 343.071 COR (Browse shelf(Opens below)) HB Available 36062

Introduction;
1. Consumer redress—from public enforcement to alternative dispute resolution;
2. Upgrading from alternative to online dispute resolution;
3. Judicial redress for consumer disputes—the need for collaboration between courts and extrajudicial schemes;
4. Out-of-court consumer redress—the European law on ADR and the re-design of the ODR platform; 5. Consumer ADR in three radically different jurisdictions—Italy, Spain and the UK
6. Pursuing global consensus on consumer redress—the UNCITRAL technical notes for online dispute resolution;
7. Voluntariness as the Achilles' heel of ADR—the case for incentives and mandatory redress schemes;
8. Dispute system Machine-generated contents note;
Design features of effective consumer redress models;
Conclusion.